REPO 101... CHECK THE VIN
KANSAS CITY, Mo. -- A local woman looked out the window to see a repossession company towing away her car, but it was the wrong car, KMBC's Lara Moritz reported.
Jenny Birchler said she had been enjoying her Saturday morning until the mix-up happened.
"I went running out the door with my shoes in my hand. I was yelling, 'What are you doing? What are you doing?' And he said, 'We've been looking for this car.' I said, 'Not this car you haven't.' And he said, 'Yes, we have,' and I said, 'Show me the paperwork,'" Birchler said.
She said the repo man didn't check the vehicle identification number, instead he just assumed he had the right car and was ready to tow it.
"I said, 'Put it down,' so he proceeded to put it down because my husband said, 'I'd put it down or she's going to be all over you.' So, he put it down, and he still didn't check the VIN, and he took off and left," Birchler said.
Moritz reported that the repo man works for Crown Auto Recovery. The owner did not return KMBC's phone calls.
Birchler said she contacted the company about its towing policies.
"(I asked,)'What is your policy and procedure when you're repo-ing?' He said, 'Well, they have the VIN, they have the make and the model and the year,'" Birchler said.
She said the owner called it an honest mistake, but it could have cost her a lot of money.
"If we would have left five minutes before, he would have towed my car and I would've reported it stolen," Birchler said.
Jenny Birchler said she had been enjoying her Saturday morning until the mix-up happened.
"I went running out the door with my shoes in my hand. I was yelling, 'What are you doing? What are you doing?' And he said, 'We've been looking for this car.' I said, 'Not this car you haven't.' And he said, 'Yes, we have,' and I said, 'Show me the paperwork,'" Birchler said.
She said the repo man didn't check the vehicle identification number, instead he just assumed he had the right car and was ready to tow it.
"I said, 'Put it down,' so he proceeded to put it down because my husband said, 'I'd put it down or she's going to be all over you.' So, he put it down, and he still didn't check the VIN, and he took off and left," Birchler said.
Moritz reported that the repo man works for Crown Auto Recovery. The owner did not return KMBC's phone calls.
Birchler said she contacted the company about its towing policies.
"(I asked,)'What is your policy and procedure when you're repo-ing?' He said, 'Well, they have the VIN, they have the make and the model and the year,'" Birchler said.
She said the owner called it an honest mistake, but it could have cost her a lot of money.
"If we would have left five minutes before, he would have towed my car and I would've reported it stolen," Birchler said.
posted by Dave at 11:52 AM
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