Say What?
JACKSONVILLE, FL -- Subaru Jacksonville sells new and used vehicles. We seldom get a complaint about this dealership, but in July they sold an SUV to Tanya Mercer, pending approval by a finance company.
"I haven't even made my first payment," says Mercer.
Mercer has the keys, but not her Black 2002 Chevy Tahoe. A few days after she signed the sales contract it was repossessed.
"I dropped my kids off to school and my mom asked me where did I park my truck and I said under the window," says Mercer.
Mercer said she looked out the window of her third story apartment and her SUV was missing so she called the police.
"I'm shocked, I thought it was stolen, but they said it was repossessed," she said.
It was repossessed because the previous owner was behind on the payments. In the vehicle her sales contract and other possessions.
Since she's not the original owner the bank will not discuss the issue. Mercer wants the dealer to help.
On Your Side spoke with the finance manager and he says they will assist Mercer recover what was in the vehicle.
But Milton Revell said, "We never bought the vehicle, we never took title of the vehicle. We handled the sale, pending approval of the financing."
Revell says it was at the request of the owner, S&H Investment Firm. Beyond that they have no interest in the sale.
The Department of Highway Safety and Motor Vehicle Spokesman said a dealer cannot sell a vehicle he does not own and they are encouraging Mercer to file a complaint with them.
"I haven't even made my first payment," says Mercer.
Mercer has the keys, but not her Black 2002 Chevy Tahoe. A few days after she signed the sales contract it was repossessed.
"I dropped my kids off to school and my mom asked me where did I park my truck and I said under the window," says Mercer.
Mercer said she looked out the window of her third story apartment and her SUV was missing so she called the police.
"I'm shocked, I thought it was stolen, but they said it was repossessed," she said.
It was repossessed because the previous owner was behind on the payments. In the vehicle her sales contract and other possessions.
Since she's not the original owner the bank will not discuss the issue. Mercer wants the dealer to help.
On Your Side spoke with the finance manager and he says they will assist Mercer recover what was in the vehicle.
But Milton Revell said, "We never bought the vehicle, we never took title of the vehicle. We handled the sale, pending approval of the financing."
Revell says it was at the request of the owner, S&H Investment Firm. Beyond that they have no interest in the sale.
The Department of Highway Safety and Motor Vehicle Spokesman said a dealer cannot sell a vehicle he does not own and they are encouraging Mercer to file a complaint with them.
posted by Dave at 11:33 AM
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